Volunteer

The first lot of questions

This is not a judgment on you it will be done anonymously your honesty can help us improve the app

How do you think you are round people with disabilities one word answers before and after Neatebox?

What do you think you’re customers would say about you

• Do you feel comfortable around people with a visual ?

◎ Yes very. impairment

◎ yes but a bit nervous

◎ no experience

◎ Neatebox helps

◎ Neatebox doesn’t help

Comments

• Do you feel comfortable and confident around people who are deaf

◎ Yes very.

◎ yes but a bit nervous

◎ no experience

◎ Neatebox helps

◎ Neatebox doesn’t help

•

• Do you know bsl

Yes No

What about deaf blind

◎ Yes very.

◎ yes but a bit nervous

◎ no experience

◎ Neatebox helps

◎ Neatebox doesn’t help

• Do you feel comfortable and confident around people who are deaf and have a speech impediment

◎ Yes very.

◎ yes but a bit nervous

◎ no experience

◎ Neatebox helps

◎ Neatebox doesn’t help

•

Do you feel comfortable around people with limited Mobility

◎ Yes very.

◎ yes but a bit nervous

◎ no experience

◎ Neatebox helps

◎ Neatebox doesn’t help

Do you feel comfortable and confident around people who use a wheelchair

◎ Yes very.

◎ yes but a bit nervous

◎ no experience

◎ Neatebox helps

◎ Neatebox doesn’t help

Do you feel comfortable and confident around people who use a communication device be it a bliss board or an electronic device

◎ Yes very.

◎ yes but a bit nervous

◎ no experience

◎ Neatebox helps

◎ Neatebox doesn’t help

Have you ever felt like you have said the wrong thing to a person with a disabilities, it’s ok I do it all the time.

All the time. Sometimes never

Do you find neatebox useful

Yes very

Yes

No

Not at all

Do you know about Neatebox ?

◎ Yes

◎ No

◎ Unsure

What has been your experience of Neatebox

Does having the extra information from the welcome app make it easier for you to approach People of disabilities

Is there any improvements that you would make to neatebox

Hi Caroline

I think that this set of questions is certainly softer than the last ones and you have obviously given it a lot of thought. I cant tell you how many times I have written and rewritten this sort of thing before I was happy with it.

Looking at it again I wonder if they need to be even more friendly and not quite so long since you are going to be asking them and not actually giving out a questionnaire.

So Question 1 might be

Do you know anyone with a disability? This might start off a conversation without making anyone feel uncomfortable and then

Were you worried about talking to someone experiencing a problem you knew nothing about?

Question 2

Has this changed since you started using Neatebox?

This would lead on to

Question 3

Has this made a difference to how you feel about meeting someone with a disability.

Which in turn

Question 4

Has having the App helped you to learn more about the different issues that people using it might have?

Question 5

Hav you enjoyed the experience of using the App and helping those using it have an accessible experience?

This would help you work out what disabilities people know about, if they found the App useful to look up if they needed to. ETc. And how they feel now.

Having though round it I think you would get a better response from something like this and create an atmosphere where people would talk to you freely since they wouldn’t feel embarrassed in any way. I dont know what the others think. I would then take both sets of questions to Gavin and talk them both through with him and get his opinion.

Hope that is all helpful. Good luck with it all

Are you getting more people with disabilities through the door?

Enough to make it worthwhile

Customers who use neatebox survey

Do you use neatebox?

Have you ever experienced poor customer service

Why have you not used neatebox

If you have what difference has it made